Point
I forgot to present my pass. Will points be added?
A.
Points are not added when your 2D code membership pass is not presented during payment.
Please be sure to present your 2D code membership pass when visiting a facility.
Do I accumulate points if I make reservations through places such as a hotel booking site or a travel agency instead of through the official website?
A.
50 points are added (per night when lodging) regardless of the amount spent or membership stage when reservations are made through travel agencies (including online reservation sites).
I did not accumulate points even though I stayed overnight. When will the points be added?
A.
When using accommodations, points are added the following day or later after checkout (the following day or later after the final checkout when staying multiple nights).
They are added the following day or later after use for meals, events, etc. in addition to accommodations.
When is the expiration date for points?
A.
The expiration date for points added for accommodations, meals, etc. is December 31 two years after they are added.
There are also different expiration dates for different types of points such as campaign points and bonus points.
Information such as the number of points you have and their expiration dates can be checked in “Point History” on the main page.
I would like to see the expiration date for the points that I have accumulated.
A.
Information such as the number of points you have and their statuses can be checked in “Check Point History” on the "My Page".
How can I use the points that I have accumulated?
A.
Accumulated points can be used for payment at eligible facilities and payment for lodging or some events reservations on the official website (1 point = 1 yen).
Can points be transferred or combined?
A.
Points cannot be transferred or combined.
Do I get points for the ones I used for payments?
A.
Points are not added for payments made with points.
If I pay with points, what will be stated in the receipt? Will receipts be issued at all when the payment is made wholly by using points?
A.
The receipt will be issued the total amount you spend.
The same applies when the payment is made wholly by using points.
Please note that the point payment amount will be included on your statement.
Can I cancel my use of points?
A.
It depends on how the points were used.
① Payments with points cannot be canceled if they are used for payment at eligible facilities.
② Payments with points can be canceled (points returned) only when reservations are canceled online through the official website.
The use of points is not canceled (returned) when such reservations are canceled through a methods other than on the Internet such as over phone calls to the facilities.
Please note that points are not returned if they are expired at the time cancellations are made.
