FAQ
I do not have an e-mail address.
A.
Those who do not have an e-mail address unfortunately cannot join the new THE FUJITA MEMBERS program.
What is the "My Page"? What can be done on it?
A.
It is the page that is exclusive to each individual member of THE FUJITA MEMBERS.
When a member logs in to the My Page, they can use it to display their 2D code membership pass, check information on their points, register for or unsubscribe to the e-mail newsletter, modify membership information, and more.
Is there an app?
About
Is there any age restriction?
A.
Membership is available to individuals 18 and over.
Are there any admission fees or annual membership fees?
A.
There are no admission fees or annual fees.
THE FUJITA MEMBERS is a complimentary program.
Can I have an actual membership card?
A.
We do not issue an actual membership card.
Please show the 2D code on your mobile devices screen logging into "My Page" when you visit our hotels.
Does THE FUJITA MEMBERS have a credit function?
A.
No, THE FUJITA MEMBERS does not provide a credit function.
I do not have a smartphone or tablet. How should I present my 2D code membership pass when visiting a facility?
A.
You cannot accumulate points, use them, or use any other member services if you do not present your 2D code membership pass when visiting a facility.
Can family members or coworkers share the same membership number?
A.
No one but the member may use it.
In addition, multiple people may not use the same membership number, and users cannot join as corporate bodies. Users must join as individuals.
New Registration
Is there any age restriction?
A.
Membership is available to individuals 18 and over.
What kind of benefits do members get?
A.
There are points that can be accumulated in accordance with amounts of money used, and member services in accordance with the facilities visited.
Please see “Member Services” for details.
Please tell me how to join.
A.
Please complete the procedure on the official website.
The registration procedure cannot be done in an environment with no Internet access.
*The procedure cannot be done at facilities or over the phone.
I do not have an e-mail address.
A.
Those who do not have an e-mail address unfortunately cannot join the new THE FUJITA MEMBERS program.
I was unable to register when I tried to join online.
A.
There is a possibility that you are already registered.
Please contact THE FUJITA MEMBERS administration office.
Can family members or coworkers share the same membership number?
A.
No one but the member may use it.
In addition, multiple people may not use the same membership number, and users cannot join as corporate bodies. Users must join as individuals.
What are temporary membership and official membership?
A.
Temporary membership is when a member can present a 2D code membership pass before all information is registered if they join when about to visit a facility.
Users with temporary membership status can accumulate points but cannot use member services including the usage of points until they have official membership.
Users are asked to complete the procedures for becoming official members within three months of becoming temporary users.
Where can I obtain official membership?
A.
Users can go through the process of becoming official members through the “Temporary Membership” completion screen or the screen that appears when logging in from the main page.
Points accumulated as a temporary member will be forfeited unless the process for becoming an official member is completed three months within obtaining temporary member status.
Is there a time limit for official membership?
A.
The time limit for official membership is three months within obtaining temporary membership.
Points accumulated as a temporary member will be forfeited unless the process for becoming an official member is completed three months within obtaining temporary member status.
I have not completed official membership three months within getting my temporary membership.
A.
Points accumulated as a temporary member will be forfeited unless the process for becoming an official member is completed three months within obtaining temporary member status.
Therefore, please register as a new member because your status as a temporary member will also become invalid.
*When completing the process again, the e-mail address registered at the time of obtaining temporary membership status that became invalid can be used.
Point
I forgot to present my pass. Will points be added?
A.
Points are not added when your 2D code membership pass is not presented during payment.
Please be sure to present your 2D code membership pass when visiting a facility.
Do I accumulate points if I make reservations through places such as a hotel booking site or a travel agency instead of through the official website?
A.
50 points are added (per night when lodging) regardless of the amount spent or membership stage when reservations are made through travel agencies (including online reservation sites).
I did not accumulate points even though I stayed overnight. When will the points be added?
A.
When using accommodations, points are added the following day or later after checkout (the following day or later after the final checkout when staying multiple nights).
They are added the following day or later after use for meals, events, etc. in addition to accommodations.
When is the expiration date for points?
A.
The expiration date for points added for accommodations, meals, etc. is December 31 two years after they are added.
There are also different expiration dates for different types of points such as campaign points and bonus points.
Information such as the number of points you have and their expiration dates can be checked in “Point History” on the main page.
I would like to see the expiration date for the points that I have accumulated.
A.
Information such as the number of points you have and their statuses can be checked in “Check Point History” on the "My Page".
How can I use the points that I have accumulated?
A.
Accumulated points can be used for payment at eligible facilities and payment for lodging reservations on the official website (1 point = 1 yen).
Can points be transferred or combined?
A.
Points cannot be transferred or combined.
Do I get points for the ones I used for payments?
A.
Points are not added for payments made with points.
If I pay with points, what will be stated in the receipt? Will receipts be issued at all when the payment is made wholly by using points?
A.
The receipt will be issued the total amount you spend.
The same applies when the payment is made wholly by using points.
Please note that the point payment amount will be included on your statement.
Can I cancel my use of points?
A.
It depends on how the points were used.
① Payments with points cannot be canceled if they are used for payment at eligible facilities.
② Payments with points can be canceled (points returned) only when reservations are canceled online through the official website.
The use of points is not canceled (returned) when such reservations are canceled through a methods other than on the Internet such as over phone calls to the facilities.
Please note that points are not returned if they are expired at the time cancellations are made.
Other
I was a holder of the Fujita Kanko Group Members Card.
A.
On April 30, 2023, we stopped processing the transfer of the holders of the Fujita Kanko Group Members Card to THE FUJITA MEMBERS.
From May 1, 2023 onwards, past holders of the Fujita Kanko Group Members are kindly asked to newly apply for THE FUJITA MEMBERS.
Is there an app?
What is the "My Page"? What can be done on it?
A.
It is the page that is exclusive to each individual member of THE FUJITA MEMBERS.
When a member logs in to the My Page, they can use it to display their 2D code membership pass, check information on their points, register for or unsubscribe to the e-mail newsletter, modify membership information, and more.
Is there any way to have quick access to "My Page"?
A.
By adding a shortcut for "My Page" login screen onto the home screen on your smartphone, you can open "My Page" login screen by one tap.
Click here for instruction on how to add a shortcut to the home screen.
I cannot log in to the My Page or log in when making an online reservation.
A.
You need your e-mail address and password when logging in to the main page or when making online reservations.
If you are unable to log in, please have a new password issued to you through “Forgot password?” below the password entry field and then log in.
I forgot my registered password.
A.
Please have a new password issued to you through “Forgot password?” below the password entry field in the login screen.
I would like to check my points and membership stage.
A.
They can be checked in the My Page.
I would like to change my membership information (address, etc.).
A.
After logging in to the main page, please enter your new membership information (address, phone number, etc.) at “Customer Information” to register it.
Please contact THE FUJITA MEMBERS administration office for information that cannot be changed in the main page such as your date of birth.
I would like to change the e-mail address that I get the e-mail newsletter sent to. I would like to unsubscribe.
A.
After logging in to the main page, please enter your registration information at “Customer Information”.
“Important Notice” is sent to all customers regardless of the contents of the information they have registered for the e-mail newsletter.
I would like to cancel my membership.
A.
Please contact THE FUJITA MEMBERS administration office by phone.
This procedure cannot be done at facilities, on the Internet, or by e-mail.
*Please note that all of your points will expire after the membership cancellation procedure.
I have made reservation through the booking site other than the official site. Can I still use coupon?
A.
Terms of use vary depending on the coupon.
Please check the details of the coupon you wish to use.
Can membership passes be used if they are printed out on paper?
A.
2D code membership passes have expiration dates.
Printed out 2D codes and screenshots cannot be used.
I used the anniversary coupons. When will the points be added?
A.
After you use coupon for birthday, wedding anniversary and original anniversary dates, please allow about two weeks before the points are added.
What is the "Original anniversary dates"?
A.
You can register up to three other anniversaries of your choice in the "Original Anniversary" section, in addition to your birthday and wedding anniversary,. 31 days prior to each registered anniversary, an original anniversary coupon will be sent to your "My Page" as an anniversary gift.
＞ Click here for the details of the Original anniversary dates”.
You can register your original anniversary dates through “Personal Information” on My Page.
> Click here to login My Page.
Tell me about the recommended environment.
A.
We recommend the following environment for your safe and secure use of this website.
Click here to check the recommended environment.
