Other
I was a holder of the Fujita Kanko Group Members Card.
A.
On April 30, 2023, we stopped processing the transfer of the holders of the Fujita Kanko Group Members Card to THE FUJITA MEMBERS.
From May 1, 2023 onwards, past holders of the Fujita Kanko Group Members are kindly asked to newly apply for THE FUJITA MEMBERS.
Is there an app?
What is the "My Page"? What can be done on it?
A.
It is the page that is exclusive to each individual member of THE FUJITA MEMBERS.
When a member logs in to the My Page, they can use it to display their 2D code membership pass, check information on their points, register for or unsubscribe to the e-mail newsletter, modify membership information, and more.
Is there any way to have quick access to "My Page"?
A.
By adding a shortcut for "My Page" login screen onto the home screen on your smartphone, you can open "My Page" login screen by one tap.
Click here for instruction on how to add a shortcut to the home screen.
I cannot log in to the My Page or log in when making an online reservation.
A.
You need your e-mail address and password when logging in to the main page or when making online reservations.
If you are unable to log in, please have a new password issued to you through “Forgot password?” below the password entry field and then log in.
I forgot my registered password.
A.
Please have a new password issued to you through “Forgot password?” below the password entry field in the login screen.
I would like to check my points and membership stage.
A.
They can be checked in the My Page.
I would like to change my membership information (address, etc.).
A.
After logging in to the main page, please enter your new membership information (address, phone number, etc.) at “Customer Information” to register it.
Please contact THE FUJITA MEMBERS administration office for information that cannot be changed in the main page such as your date of birth.
I would like to change the e-mail address that I get the e-mail newsletter sent to. I would like to unsubscribe.
A.
After logging in to the main page, please enter your registration information at “Customer Information”.
“Important Notice” is sent to all customers regardless of the contents of the information they have registered for the e-mail newsletter.
I would like to cancel my membership.
A.
Please contact THE FUJITA MEMBERS administration office by phone.
This procedure cannot be done at facilities, on the Internet, or by e-mail.
*Please note that all of your points will expire after the membership cancellation procedure.
I have made reservation through the booking site other than the official site. Can I still use coupon?
A.
Terms of use vary depending on the coupon.
Please check the details of the coupon you wish to use.
Can membership passes be used if they are printed out on paper?
A.
2D code membership passes have expiration dates.
Printed out 2D codes and screenshots cannot be used.
I used the anniversary coupons. When will the points be added?
A.
After you use coupon for birthday, wedding anniversary and original anniversary dates, please allow about two weeks before the points are added.
What is the "Original anniversary dates"?
A.
You can register up to three other anniversaries of your choice in the "Original Anniversary" section, in addition to your birthday and wedding anniversary,. 31 days prior to each registered anniversary, an original anniversary coupon will be sent to your "My Page" as an anniversary gift.
＞ Click here for the details of the Original anniversary dates”.
You can register your original anniversary dates through “Personal Information” on My Page.
> Click here to login My Page.
Tell me about the recommended environment.
A.
We recommend the following environment for your safe and secure use of this website.
Click here to check the recommended environment.
